Deputy Maintenance Manager

Working within a luxury 4-star hotel, the role requires a hands-on approach, strong technical knowledge and the ability to respond quickly to operational issues while maintaining high standards for guests and colleagues

Hospitality & Service

• To ensure guests arriving at the hotel find their bedrooms in a well maintained and serviced condition and that all services and facilities are working as should be expected in a prestigious four red star luxury hotel.
• To ensure that any guest requests are dealt with in a prompt and efficient manner.
• To respond promptly to guest enquiries or complaints and to keep your manager and the Duty Manager informed.

Communication, Planning and Organisation

• To be aware of and knowledgeable concerning the Standard Operating Procedures (SOPs), to ensure that all procedures are carried out.
• To ensure that any Health & Safety matter is communicated immediately to the Maintenance and Facilities Manager and the Duty Manager.
• To record any incidents into the comment book and exchange relevant information with heads of departments.
• To plan the working day as directed by your manager.
• To respond quickly and efficiently to any instruction given by the Duty Manager.

Health &Safety

• To ensure that he/she complies with H& S Regulations, fire precautions and evacuation procedures and procedures contained in the hotel SOP manuals.
• To attend health and safety meetings, and adhere to the safety procedures contained in the company safety policy.
• Carry out hazard spot checks during the day and report any matters to your manager of Duty Manager.
• Report any accidents, complete an accident report and ensure this is passed to your manager.
• Report any faulty tools or equipment to your manager immediately.

Attention to Detail

• To maintain the maintenance service to the highest standard to enable the hotel to maintain its four-star status.
• To always appear in a clean and smartly presented uniform befitting the image of a prestigious hotel.

At Elite Hotels, we have a single-minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.