Receptionist

What you’ll be doing…

Front of House Reception for Lexington Reception Services 

To greet all visitors and employees of the company in a professional, friendly, and efficient way. To organise the reception area, and all public areas maintaining the best image of the company. Cover the Switchboard by answering and diverting calls in a professional manner, taking messages where necessary and manage reporting of the switchboard system. To keep all relevant paperwork up to date and accurate. Manage all the meeting room bookings efficiently and to the best utilisation of all spaces. Confirmation of meeting room bookings and hospitality catering ensuring all room bookings are correct and up to date.

Operational Skills

• To greet the any visitor approaching the reception desk politely, friendly and professionally by standing up to greet them, look after their needs and project a positive image of the business.
• To ensure all requests are dealt with in a professional and efficient manner, liaising with Hospitality and any other relevant team to ensure a consistently smooth service.
• Issue passes in a quick and efficient manner and ensure all security aspects of visitor control to The Post Building is adhered to.
• Manage the visitor and room booking system ensuring all information are correct and up to date, and any missing information is followed up on.
• Look after essential Reception and Meeting Room stock ensuring there are no shortages which might affect the service.  
• Cover the Receptionist UK Switchboard, ensuring the highest level of support and best in class service is given to all people phoning the business and all internal employees using the Switchboard
• Answer the telephone promptly within 3 rings and politely, passing on the required information in a correct and timely manner
• Complete all necessary reports, orders and other administrative task relating to Switchboard and Reception to the highest required standard
• To undertake overtime when requested providing reasonable notice has been given
• Ensure cleanliness and maintenance of all Front Of House areas, logging jobs and following up on outstanding jobs
• Ensure the Security of all Front of House areas by being aware of the environment at all times, reporting any suspicious behaviour and managing safety of the building and occupants to the highest level
• Be aware of all Health and Safety issues or concerns in the Front of House Area and reporting any issues to the Facilities Helpdesk

• Communicate to the Front of House Manager any new / on-going / potential issues and complaints so that they are addressed accordingly. Follow this up promptly with a detailed information
• Support the training of new team members and complete training checklists accordingly
• To carry out any reasonable task asked of you by any member of the management team

Interpersonal Skills

• Communicate effectively with visitors, employees, peers and the management team, displaying accuracy and attention to detail both in verbal and written communication
• Maintain a strong awareness of business activity and communicate all updates with your team members.
• Build strong relationships with team, building occupants and management

Personal Profile:

• Professional and well presented with integrity and a positive and can-do attitude.
• A multitasker with a sense of urgency.
• Able to work quickly whilst maintaining attention to detail.
• Approachable and helpful with excellent communication skills.
• Passionate about delivering exceptional service and take responsibility for your contribution to the team.
• Experience of working to tight deadlines and in a fast paced environment
• A flexible approach.
• Able to priorities a busy workload.

Professional Requirements:

•  2 – 3 Years of Experience in a similar high profile corporate environment, 5 Star Hotel Hospitality, Luxury Retail or Luxury Travel
• Higher Education Diploma and advanced academic qualification required

Because of the changing nature of our business your job description will inevitably change. You will, from time to time, be required to undertake other activities of a similar nature that fall

Working Pattern: 

• 5 out of 7 days 
• shifts between 7:30 am - 6 pm 
• 40 hours p/w