Client Account Administrator

Company Description

iForce (Part of the Culina Group) is at the forefront of e-commerce fulfilment, returns processing and carrier management. With its own in-house technology infrastructure this underpins the iForce offering to customers.

At iForce we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!

Job Description

An exciting opportunity has arisen for an enthusiastic and outgoing individual to join our Customer Services Team in Northampton on a full time permanent basis.

Salary: £25,396.80 per annum. 

Working hours: Monday - Friday, 09:00 - 17:00 

As a Client Account Administrator you will work within the administrative team to deliver excellent customer service, providing client delight through efficient and accurate delivery of day to day tasks, whilst assisting the Account Executive in delivering innovation and exceptional service levels.

Key Duties of a Client Account Administrator:

• Management of client queries and log issues with site accordingly.
• Assist with the creating and circulation of reports for both Returns and E.fulfilment in line with timeframes as specified.
• Management of client inbox, and respond to emails in a professional and timely manner.
• Assisting the clients Merchandisers and key contacts with queries on Stock, CMO, Customer queries, Replenishment, Hamper builds, Returns and E.fulfilment. 
• Processing corrections on orders, review and issue of re-work instructions, corporate order management, orders in error corrections and escalations, track sample requests and other administrative tasks as outlined in the departmental SOPs.
• Supporting with Wholesale despatches (printing orders, completing paperwork and keeping labelling guidance up to date with support from client).
• Provide annual leave cover for the Account Executive and administration colleagues.
• Liaising with client key contact on a daily basis in an articulate and efficient manner.

Qualifications

• Previous administrative experience is desired.
• Strong IT skills – competent in all Microsoft Office platforms.
• Experience within a logistics/warehousing environment would be preferred.
• Excellent customer service skills both written and verbal.
• Confident communicator to stakeholders at all levels.
• Positive attitude and enthusiastic.

Additional Information

As part of our drive to make iForce a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual Leave – 20 days holiday plus the normal 8 bank holidays.
• Pension scheme – We want colleagues to enjoy a comfortable retirements so we offer a great contribution of 5% employee and 3% employer.
• Life Assurance - x2 your annual salary.
• Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
• Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
• Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
• Everyday discounts - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!

If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam!