Senior Customer Service Administrator **Internal applications only**

Company Description

Culina Logistics provides integrated supply chain services and expertise for food & drink products that require strict refrigerated temperatures.

At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!

Job Description

As a Senior Customer Service Administrator you will co-ordinate front-line response to deliveries, deal with problems and customer requests, liaise with other operational teams and be able to fulfil all office functions, supporting the CS Manager whenever necessary.

Salary: £27,320

Working hours:  Mon - Fri Days, 40 hours per week

Key Duties of a Senior Customer Service Administrator:

• Supporting the training of new starters and providing refresher training where needed.
• Supporting the teams to update guides and ensuring all documentation is correct.
• Creating plans for UAT.
• Resolving customer, client and internal queries.
• Planning, arranging and executing calls.
• Maintain a high level of customer/ client focus.
• Supporting the Regional and Customer Service Manager – Systems with PDPs, Time Keeping and cover.
• Work closely with the IT team, internal business units and sites.
• Collate accurate information for UAT and Master Data Trend Analysis.
• Other tasks as determined by the Client Support Supervisor, Regional Customer Service Supervisor and Customer Service Manager – Systems.

Qualifications

• Professional, flexible, reliable, approachable and co-operative.
• Self-motivated, critical and methodical thinker.
• Quick learner and able to prioritise tasks.
• Works efficiently and accurately under pressure.
• Has high attention to detail and accuracy.
• Works well independently and as part of a team.
• Able to communicate clearly and deliver accurate information.
• Highly organised with excellent problem solving skills.
• Able to provide support to team members and provide training support where required.
• Microsoft outlook, excel, word, Teams, power point and internal Culina system knowledge.

Additional Information

As part of our drive to make Culina Logistics a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual Leave – Holiday entitlement of 235 hours per annum
• Pension scheme – We want colleagues to enjoy a comfortable retirements so we offer a great contribution of 4% employee and 4% employer.
• Life Assurance -  2 x your annual salary.
• Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
• Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
• Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
• Everyday discounts - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!

If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam!